The Nest thermostat is one of the best-selling smart thermostats you can buy. And for good reason. It learns your temperature preferences and makes an energy-efficient schedule to match. And by geofencing with your phone, the Nest Learning Thermostat and Nest E are aware of when you’re at your residence or away and can raise and lower temperatures to help you save even more.

The Nest can be used with a full range of 24-volt heating and cooling systems, but it’s always a smart idea to visit the Nest thermostat compatibility checker before getting one. Don’t forget to talk with your energy provider for valuable rebates, because you might be able to get a Nest for free or close to it.

Once you’ve checked it’s compatible, you can either wire it on your own or call a HVAC professional like Durable Service. If you’re installing it on your own, you’ll see a terminal for the C-wire, or common wire. This wire is just used for powering your thermostat. If your house or HVAC system is older, you might not have one of these wires. In the majority of cases, Nest says this isn’t an issue as the thermostat can pull enough power from other heating and cooling wires.

Sometimes, your heating and cooling system may have to have that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Issues

The Google Nest Thermostat is an improvement from older programmable thermostats that use a combination of wiring and AA batteries for power. It relies on a rechargeable lithium-ion battery and wiring to link to Wi-Fi, power its digital display and run your heating and cooling system.

8 Common Nest Thermostat Malfunctions

If it can’t receive ample power, Nest says you may encounter some of these problems:

  1. Bad battery life.
  2. Thermostat motion sensing is disabled.
  3. Your thermostat every now and then disconnects from Wi-Fi.
  4. Your system suddenly turns on or off, or won’t shut off.
  5. Your system is making weird noises, like chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or repeatedly turning on and off in a short period of time.
  7. There is a delay notice on your Nest thermostat’s screen, such as “heating is delayed for 2:30 minutes.”
  8. The system fan is continuously on, won’t turn on or turns off and on rapidly in a short period of time.

You may worry something is up with your heating and cooling system, but if you just started using the Nest, we advise you begin with your thermostat right away. This is especially timely if the weather is mild, and you haven’t been running your heat or air conditioning much.

Our Professionals Can Solve Nest Thermostat Problems

If you’ve gone through Nest thermostat troubleshooting by yourself but can’t fix the dilemma, a smart thermostat professional including one from Durable Service can assist you. We can diagnose the issue and add a C-wire, if required.

Smart thermostats including the Nest are made to make your life more convenient, by automatic energy-efficient programming and the ability to monitor settings while you’re out. It’s an annoying experience when yours won’t operate like it should, but our heating and cooling pros at Durable Service can take care of the trouble fast.

If you’re running into strange heating and cooling behavior with your new Nest, reach out to us at 308-995-8177 to schedule your appointment now.